[Hiring] Customer Success Manager @Nemetschek

Role Description

The Customer Success Manager guides Bluebeam’s Mid-Market customers to achieve their desired business outcomes through the appropriate application of Bluebeam’s products and services. Executed successfully, customers in this segment will realize greater value through deeper adoption and engagement by its users.

• Establish value as trusted advisor through identification of success criteria, practical action steps and product application expertise.
• Deliver extraordinary experiences through clear and timely communication and support.
• Identify and create customer advocates and champions.
• Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.
• Partner with Sales reps to ensure long term, mutually beneficial customer relationships.
• Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately.
• Partner with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
• Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.

Qualifications

• 5+ years in customer facing roles (Customer Success (preferred), Sales, Customer Service, Technical Support) OR 5+ years in professional AEC role
• BA/BS degree or relevant training or education
• Bluebeam product knowledge – ability to be a subject-matter-expert within first 6 months.
• Outstanding discovery and listening skills.
• Ability to connect and build meaningful relationships.
• Confidence to act and drive positive outcomes.
• Exceptional computer skills, including Microsoft Office Suite.
• Excellent communication skills, written and verbal.
• Experience and comfort speaking/presenting in front of groups of people up to 150 in-person and through video conferencing technology.
• Comfortable learning new technology.

Requirements

• AEC Industry experience
• Bluebeam Certified Professional
• Experience in training and/or professional demonstrations

Benefits

• People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
• Competitive compensation and benefits package
• Fully vested 401K right from the day you start
• Generous PTO, including sick/mental health & volunteer days
• Free & unlimited access to BetterUp Care, a well-being platform
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
• Opportunity for continuous professional development
• Free & unlimited access to LinkedIn Learning
• Up to $5K annual education reimbursement (after 1 year tenure)