[Hiring] Customer Success Manager @Checkmarx

Role Description

As a Customer Success Manager (CSM), you'll be the trusted advisor who ensures our clients don't just adopt Checkmarx; they thrive with it. You'll own the client relationship end-to-end, driving adoption, measurable value, and long-term partnership across some of the most security-conscious enterprises in the world. This role is for someone who loves building relationships, solving problems before they escalate, and turning product usage into real business outcomes.

• Serve as the primary point of contact for your client portfolio, building relationships from the practitioner level to the executive suite.
• Understand what success looks like for each client and ensure Checkmarx solutions map directly to their business goals.
• Build success plans with clear goals and milestones, track health and engagement metrics, and lead business reviews (QBRs/SBRs).
• Coordinate smooth handoffs between teams from onboarding through stabilization, adoption, and renewal.
• Monitor usage trends, sentiment, and health indicators, stepping in early to resolve issues and manage escalations.
• Act as the connective tissue between Support, Technical Account Management, Product, Training, Professional Services, and Account Management.
• Run tight, purposeful client meetings, keep documentation current, and continuously look for ways to improve delivery of success.
• Build deep working knowledge of the Checkmarx platform relevant to your clients and guide smarter conversations and recommendations.

Qualifications

• 2-4 years of experience as a Customer Success Manager (CSM) in enterprise SaaS.
• Experience managing enterprise accounts across multiple stakeholder levels, including executives.
• Experience with project management and program management.
• Experience analyzing usage and customer health data to build action plans.
• Strong communication skills: executive presentations, conflict de-escalation, written success plans.
• Experience collaborating cross-functionally without formal authority.
• Working knowledge of cloud-native architecture and tools.

Requirements

• Familiarity with Cybersecurity, Application Security (AppSec), DevSecOps or Secure Software Development Lifecycle (SSDLC).
• This is a fully remote position, and we would like the ideal candidate to be located in the Eastern or Central US time zones.

Benefits

• Competitive salary (Compensation split: 88% Salary and 12% Variable).
• Culture of community and opportunity to work in a growing organization.
• Room for career growth and professional development.
• Training and educational opportunities.