[Hiring] Customer Success Manager @Regask

Role Description

We are looking for an enthusiastic and bilingual entry-level Customer Success Manager (Japan) who is fluent in Japanese and English to join our growing team. In this client-facing role, you will support the Customer Success team in delivering exceptional service to our Japanese clients. This is a great opportunity for someone looking to grow their career in customer success, client engagement, or account management while working in a dynamic and fast-paced environment. This role will be 50% supporting CX and 50% supporting Sales.

Responsibilities

• Support the Singapore-based Customer Success team in managing Japanese client accounts.
• Join client meetings as a bilingual representative, assisting in communication, note-taking, and follow-ups.
• Translate materials (emails, presentations, reports) between Japanese and English to ensure clear understanding.
• Help onboard new Japanese clients and provide support throughout the client journey.
• Coordinate meetings, manage client touchpoints, and ensure timely responses to client inquiries.
• Collaborate with internal teams (e.g. Product, Content, and Regulatory teams) to deliver client requirements.
• Monitor client engagement and help track deliverables, usage, and satisfaction.
• Prepare reports and presentations to support customer reviews and renewal conversations.
• Assist in prospecting activities, such as initial outreach coordination and research, to support the team involved in Business Development, Account Management, and Customer Success.

Qualifications

• Business-level proficiency in Japanese (spoken and written).
• Professional proficiency in English.
• 0–2 years of experience in customer-facing roles, internships, or admin support (fresh graduates are welcome).
• Strong communication, organization, and coordination skills.
• Team-oriented, proactive, and eager to learn.
• Comfortable using/or learning digital tools like Zoom, Confluence, Sharepoint, and Zendesk.

Benefits

• Flexible working arrangements (remote).
• Opportunity to work in a high impact role at the intersection of AI, SaaS, and Compliance / Regulatory intelligence.
• Continuous learning and professional development.