[Hiring] Customer Success Manager @ArmorCode

Role Description

The Customer Success Manager (CSM) is responsible for providing a world-class customer experience, delivering value to our client community for the investment they make in our platform. The Customer Success discipline ensures high customer satisfaction levels, successful engagement with our platform, increased retention and driven growth by up-sells, and a consistently strong actualization of value.

What You'll Own

• Maintain post-sales relationships with stakeholders at all levels within customer organizations.
• Direct responsibility for deployment, adoption, and expansion, employing strong project management skills to monitor progress, track milestones, and adhere to deployment timelines.
• Possess deep product knowledge and align product capabilities with customer objectives.
• Educate and train stakeholders throughout the customer organization to fully utilize the product's features.
• Guide customers on best practices and develop champions within their organization.
• Act as a trusted advisor with substantial knowledge in AppSec and vulnerability management.
• Document the current manual workflow comprehensively to establish a foundation for an enhanced automated system.
• Ensure that cybersecurity and application security best practices are integral to the design.
• Advocate for the customer's needs internally, managing bug reports, and feature requests efficiently.
• Develop and implement a customer success strategy that supports the company’s business objectives.
• Facilitate effective communication between the customer and the internal team during onboarding.
• Develop and sustain relationships with a range of stakeholders, from C-level executives to practitioners.
• Monitor and maintain data hygiene across platforms, keeping a comprehensive view of the customer.
• Engage consistently with customers throughout their journey to ensure alignment remains true.
• Coordinate and conduct onsite customer visits to identify opportunities for expansion.
• Manage and execute the renewal process, driving further adoption and usage of the platform.
• Collaborate across departments to enhance the Armorcode platform.
• Leverage AI tools to streamline workflows, automate processes, and drive operational efficiency.
• Review customer feature requests to validate, refine, and filter out any irrelevant requests.
• Identify and nurture upsell opportunities.
• Conduct quarterly business reviews to ensure engagement with key stakeholders.

Qualifications

• 5-8 years of experience in a Customer Success Role within cloud, security, network infrastructure or similar companies.
• Strong knowledge in the Vulnerability Management / Cloud Sec / AppSec domain.
• Knowledge of cybersecurity / vulnerability management tools (e.g., SAST, DAST, SCA, Cloud Security tools, Qualys, Tenable, Veracode, etc.).
• A good understanding of developer and DevOps ecosystems and practices.
• Solid verbal and written communication skills, organizational skills, attention to detail, and strong sales acumen.
• Hands-on experience using AI/LLM tools (e.g., Claude, ChatGPT, Copilot) to operate efficiently across a book of business.
• Comfort learning and speaking to AI-driven capabilities within security platforms.
• Willingness to travel up to 20% of the time, both domestically and occasionally internationally.
• A BS degree in Computer Science, Cybersecurity, Information Systems, or a related field is preferred.
• Certification in Project Management and Cybersecurity, like PMP, CISM, CISSP, or OSCP, are advantageous.

Benefits

• Career Growth Opportunities: Promoting from within and providing career progression paths.
• Work-Life Balance: Flexible hours and remote work options to promote a sustainable lifestyle.
• Collaborative Environment: Fostering a collaborative and inclusive workplace culture.
• Employee Recognition: Valuing and recognizing contributions through awards and programs.
• Competitive Compensation: Offering competitive salaries and performance-based bonuses.
• Comprehensive Benefits: Health insurance for employees and dependents, supporting overall well-being.
• Diversity and Inclusion: Committed to creating an environment where all employees feel valued.

Equal Opportunity

ArmorCode is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected category. All qualified individuals are encouraged to apply and will receive consideration for employment regardless of their background or characteristics.