[Hiring] Customer Success Manager @OutSystems

Role Description

Due to our exceptional growth, we’re looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for you.

• Manages a list of our strategic customers and important initiatives.
• Provides customers with business, technical, and product knowledge.
• Develops/executes effective success plans to drive customer outcomes.
• Educates customers on how existing and new product features/functionality will contribute to the growth of their business.
• Works closely with CS leadership to define and execute best practices for account management.
• Assists others at OutSystems as they support the customers in their digitalization journey.
• Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.
• Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems.
• Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.).
• Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team.
• Travels as needed to meet with Customers in person.
• Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility.
• Innovates to make an impact: on your customers, your team, and the company.

Qualifications

• 5+ years’ experience in a customer facing role.
• Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role.
• Experience with large enterprise customers in a SaaS revenue model.
• Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts.
• Experience working with a technical customer base and corporate IT projects and processes.
• Proven ability to lead people internally and externally to drive outcomes.
• A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue.
• Ability to work across geographies and cultures.
• Bachelor’s Degree (or equivalent) or higher.

Requirements

• Intellectual curiosity.
• Sense of humor.

Benefits

• Our salary range is based on industry standards, company performance, and market conditions.
• We offer competitive compensation packages to attract and retain top talent.
• In determining salary ranges, we consider factors such as market research, company performance, job requirements, and geographic location.
• $100,000 - $118,000 Base Salary.