[Hiring] Customer Success Manager @Ashby

Role Description

Our Customer Success team is passionate about shaping and scaling an exceptional enterprise customer experience globally. As we continue to grow in APAC, we are excited to hire our first Customer Success Manager in the region to support the implementation and full lifecycle of our Strategic and High Touch customers in the region.

In this role, you will serve as both the Implementation Specialist and CSM for a defined book of upmarket APAC customers. You will own the customer journey end to end, from implementation and onboarding through long-term adoption, customer health, and value realization.

You will partner with Ashby’s customers, helping them get up and running quickly while also building deep, ongoing strategic relationships. This role requires both technical depth and customer leadership. You will develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence.

This role is ideal for someone who thrives in complexity, enjoys hands-on execution, and is excited to help shape how we support customers in a new region.

Qualifications

• Strong background in Customer Success in B2B SaaS (5+ years preferred).
• Experience supporting Enterprise or Strategic customers on complex, configurable products.
• Ability to build trusted, multi-threaded relationships with senior stakeholders.
• Experience managing end-to-end implementations and onboarding projects.
• Comfortable working in a remote-first environment.
• Deep curiosity about product and industry.
• Experience in change management.
• Strong communication skills.
• Detail-oriented and data-driven.
• Adaptable and excited to help shape enterprise and APAC customer motion.

Requirements

• Own a strategic book of customers in APAC.
• Act as the customer’s guide throughout implementation.
• Use data, signals, and metrics to assess adoption and refine approach.
• Experience as a recruiter, hiring manager, or interviewer (nice to have, not required).

Benefits

• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Generous paid family leave.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with manager approval for more expensive items.