[Hiring] Customer Success Engineer @Torq

Role Description

As a Customer Success Engineer at Torq, you’ll be a key member of our Field Engineering team, helping customers unlock the full potential of our security hyperautomation platform. Working closely with a global, highly skilled team, you’ll ensure customer success by providing technical expertise, problem-solving, and valuable insights into our product’s future.

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends.
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.

Qualifications

• 2+ years of hands-on experience with SOAR/Automation technologies or a similar role.
• 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services.
• Proven expertise in security, automation, scripting, and API integration.
• A passion for delivering exceptional customer experiences and a “can-do” attitude in a fast-paced environment.
• Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable.

Requirements

• If your experience aligns with most of these qualifications but not all, we encourage you to apply.
• Torq is building a company that values different perspectives and experiences.

Benefits

• Diversity is our strength; we are an equal-opportunity employer.
• We welcome applicants regardless of race, religion, gender, age, or background.
• Committed to fostering an environment where every team member feels empowered to bring their unique perspective to the table.