[Hiring] Customer Success Architect @Esko, a Veralto company

Role Description

The Customer Success Architect is responsible for working directly with TraceGains customers to ensure they are successfully onboarded, implemented, and retained. This role entails:

• Consulting with customers to determine how TraceGains solutions can meet their needs.
• Leveraging product knowledge and an in-depth understanding of each customer’s business environment.
• Collaborating with TraceGains R&D, Sales, Support, Marketing, and Customer Success on behalf of the customer.

A typical day will look like:

• Turning customer goals into action: guiding onboarding and implementation, coordinating milestones, and keeping customers moving toward value.
• Keeping projects on track by clarifying scope, managing competing priorities, and coordinating smooth handoffs.
• Helping customers embrace TraceGains by connecting product capabilities to their workflows.
• Being the customer’s advocate: listening closely, addressing concerns, and resetting expectations when implementation needs differ from the agreed scope.
• Bringing the right people together by partnering with Customer Success, Sales, Support, Product, and R&D.
• Building trusted relationships with customer users and executive sponsors through clear communication and practical problem-solving.
• Growing product expertise and sharing customer insights to strengthen implementation practices and improve the customer experience.

Qualifications

• B.S. or B.A. degree is strongly preferred.
• 3 to 5 years of client-facing experience, with a customer success background.
• Strong project-coordination and interpersonal skills.
• Ability to manage priorities, clarify scope, and navigate challenging customer conversations constructively.

Requirements

• 10% travel required to customer sites, industry events, department meetings, and all company events.
• This may include overnight stays.

Benefits

• Comprehensive package of benefits including paid time off.
• Medical/dental/vision insurance.
• 401(k) to eligible employees.
• Bonus Pay eligibility.

Company Description

TraceGains, a Veralto company, connects people and information so teams can work smarter. We provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data.

We believe “we’re in this together” and aim to provide the most innovative solutions in the industry. We prioritize a diverse workforce and a deeply inclusive workplace.