[Hiring] Customer Success Coordinator @Allego

Role Description

This is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.

• Work in partnership with Directors to support post implementation support
• Provide customer support via email and Zoom
• Act as a knowledge expert for the Allego platform
• Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement as well as supplemental content creation and transformation
• Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
• Host live office hours training sessions for new and existing customers
• Manage and track customer interactions via Salesforce.com and ChurnZero

Qualifications

• 1-2 years professional experience in customer service, client relations and/or account management desired
• Ability to work well and contribute independently as well as in a team environment
• Ability to manage both long-term projects and short-term tasks effectively
• Extremely responsive to customers, and demonstrates a high level of urgency and ownership of helping to resolve issues
• Highly detail-oriented and quality driven
• Mobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plus
• Salesforce.com experience a plus
• ChurnZero experience a plus

Requirements

• Salary: 30,000,000 – 50,000,000 Colombian Pesos (COP) per year
• This position is being hired as an independent contractor role through Remote, our global employment partner.
• As a contractor based in Colombia, you’ll operate under a service agreement rather than an employment contract.
• Receive Remote’s standard contractor benefits such as secure payments and access to benefits packages, including health benefits.
• This setup allows you to work fully remotely while collaborating closely with our team.