[Hiring] Customer Success Associate @Granular Energy

Role Description

This role sits at the heart of our commercial engine: you will grow the accounts that are already using our services, and help them go further.

You will be the day-to-day contact for a portfolio of existing customers, including some of Europe's leading energy suppliers and utilities. Your core focus is keeping accounts running smoothly:

• Answering questions
• Providing level 1 support on platform, data and API issues
• Escalating to Technical Solutions or the Customer Success Manager where needed
• Onboarding new customers
• Driving adoption
• Supporting renewals and upsell alongside senior commercial colleagues

Qualifications

• 2 to 4 years' experience in a B2B or enterprise customer-facing role, such as customer success, account management, sales or consulting
• Energy sector experience, for example at a utility, energy supplier, trading house, energy consultancy or energy software company
• Strong communication skills and the empathy to navigate difficult conversations
• An analytical mindset and comfort with data analysis in Excel (XLOOKUP, pivot tables) or similar
• Highly organised, with good prioritisation and follow-through across multiple timelines and stakeholders
• Fluent English

Requirements

• Bonus: knowledge of EAC markets
• Bonus: knowledge of ETRM software
• Bonus: other European languages

Benefits

• Transparent salaries based on seniority and location, plus a commercial variable component
• Remote-first: work from home, our London office or a local co-working space
• Three all-hands gatherings a year (recently Rotterdam, Lille)
• Minimum 30 days' holiday plus public holidays, and a paid volunteering day
• Physical and mental health support: gym subsidies and therapy via Spill
• Equity in a fast-growing company (BSPCE/EMI)
• The chance to shape how an early-stage climate product grows within Europe's leading utilities

Company Description

Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. We provide a SaaS platform that helps utilities, energy suppliers and corporates manage energy attribute certificate portfolios. We support digitalisation and automation of all certificate flows, and support the development and management of hourly tariffs, matching clean energy generation with consumption, hour by hour, at scale.

Founded in 2021, we now have about 30 people and clients across Europe, the US and APAC. Our team is primarily based in Western Europe.