[Hiring] Customer Success Associate @ListLab

Role Description

We're hiring a Customer Success Associate to help our early users get value and build the relationships that turn first-time users into long-term members.

Flexible Title: Can tailor to reflect your skills & experience.

Flexible Time: Can do full-time, part-time, side-gig (off-hours), or fractional (contract).

Flexible Commitment: Can do short-term, long-term, or intermittent.

Why so flexible? We're a FUNDED startup racing to launch end of Q3 2026. That gives us just 3 months to stack features while raising additional working capital. Feel free to jump in, help us ship, then bounce >> or stick around. A successful launch translates into lots of permanent jobs for those that want them. We're also interested in long-term "side gig" relationships, if that's what you're into—in our experience, a few expert hours often beat full-time learning-curve hours.

What You'll Do in Your First 7 Days

• You've reviewed the current user base and understand who our early members are and what they care about.
• You've gone through the platform yourself and can navigate it confidently.
• You've responded to your first batch of user inquiries or outreach.
• You've attended your first team meeting and understand how user feedback flows to product.
• The team knows who you are, why you're here, and how you'll work together.

What You'll Do Ongoing

• Be the first point of contact for users — respond to questions, troubleshoot issues, and make sure people feel heard.
• Onboard new members — guide them through first steps, help them see the value quickly.
• Monitor user health signals — spot disengagement early and reach out before they churn.
• Relay user feedback to the product team — you're the voice of the user internally.
• Build relationships — our users value personal connection over automated support.

Qualifications

• 1-3 years in customer success, account management, client services, or a relationship-heavy role.
• Genuinely enjoy talking to people and solving their problems.
• Strong written communication — you can write a clear, warm email without a template.
• Organized and responsive — you don't let messages sit unanswered.
• Comfortable working across time zones in a remote-first environment.

Requirements

• Familiarity with CRM tools (HubSpot, Salesforce, or similar).
• Background in sales, recruiting, or any role where you managed relationships at volume.
• Startup experience or comfort with ambiguity.

What You're NOT

• Not a support ticket jockey — this is relationship management, not queue clearing.
• Not a salesperson — you're not closing deals; you're making sure users succeed.
• Not a product manager — you'll relay feedback, but you're not making roadmap calls.

Compensation

Up to $75,000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated. Given the flexible commitment model, comp will be structured accordingly — fractional or hourly arrangements welcome.

Company Description

We're a credible, funded, remote-first startup backed by a growing team. We're pre-launch and moving fast.