[Hiring] Customer Success Architect @Akeyless

Role Description

Akeyless Security is looking for a Customer Success Architect (CSA) to own the post-sales technical relationship with our customers and ensure they achieve maximum value from the Akeyless platform. This is a hands-on, customer-facing role that combines technical expertise, solution architecture, and customer success. You will act as a trusted advisor, guiding customers through onboarding, implementation, adoption, and long-term success.

• Lead end-to-end onboarding and implementation of Akeyless solutions, guiding customers through architecture design, integrations, and best practices.
• Serve as a trusted technical advisor, building strong relationships with customers and supporting adoption, expansion, and overall success aligned with their business goals.
• Troubleshoot complex technical issues, provide guidance on DevOps, security, and cloud-native environments, and support integrations, automation, and infrastructure design.
• Translate customer requirements into scalable and secure architectures, while recommending best practices and optimizing usage of the Akeyless platform.
• Collaborate closely with Sales, Solutions Architects, Product, and R&D to ensure successful deployments, resolve challenges, and represent customer needs internally.

Qualifications

• 7+ years in a technical customer-facing role (CSE, TAM, Solutions Engineer, Professional Services, etc.).
• Strong experience with: Kubernetes, Docker, Linux, and Cloud platforms (AWS, Azure, or GCP).
• Experience supporting or implementing SaaS or security products.
• Ability to combine technical depth with customer-facing communication.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.

Requirements

• Experience in Cybersecurity, DevOps, or DevSecOps environments.
• Knowledge of: Identity & Access Management (IAM), Privileged Access Management (PAM), PKI / Certificate Management, Encryption / Key Management (KMS, HSM).
• Familiarity with CI/CD, Infrastructure as Code (IaC), config management tools.
• Experience with scripting or programming (Python, Bash, etc.).
• Background in pre-sales or solution architecture is a plus.

Benefits

• OTE range: $200K-220K
• Company Stock Options
• The compensation package depends on experience.