[Hiring] Customer Success @Sleek

Role Description

We are looking for Customer Success, for a revenue-driven renewals person who is excited about the below Mission and Outcome.

• Mission: The main mission is to help Sleek achieve its revenue target by renewing all services in our existing clientele.

We are looking for a customer focused, sales and data driven customer success person to join the team and contribute to Sleek’s growth!

• Outcomes:
• Achieve renewal rate targets on a monthly basis, along with CSAT, Expansion and churn targets.
• Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution.
• Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal.
• Achieve cash collection targets on a monthly basis through renewal, upsell and upgrades.
• Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets.
• Collaborate with cross functional teams (accounting, corp sec, product, data) to improve renewal processes, share best practices with team and also be proactive in nature.

Qualifications

• Minimum of 8 years experience as Sales, Account Management or Customer Success, in role carrying sales target and customer facing abilities.
• Located in India or in the Philippines.

Requirements

• Experience working with SMEs, startups, fast paced setups in the UK market.
• Exposure to different cultures because Sleek clients are from all over the world.
• Ability to resolve issues by collaborating internally and externally.
• Familiar with Tableau, Zendesk, Hubspot.
• Experience handling complex customers and troubleshooting/escalations.
• Proactive to take up new projects to completion.

Benefits

• Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh.
• Flexibility: Work from home options and the ability to work fully remote from anywhere in the world for 1 month each year.
• Financial benefits: Competitive market salaries, generous paid time off, and eligibility for employee share ownership plan.
• Personal growth: Responsibility and autonomy, along with a range of internal and external training programmes.

Company Description

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 600 staff with an intact startup mindset.

• Recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.
• Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific.