[Hiring] Customer Solutions Integration Specialist @InOutsource

Role Description

InOutsource is seeking a Customer Solutions Integration Specialist to join the Hivemind team. In this role, you will serve as a technical resource supporting and enhancing customer environments built on Intapp, FileTrail, and Microsoft Power BI solutions. You will:

• Design, develop, troubleshoot, and maintain ETL processes, integrations, data synchronization routines, and reporting solutions.
• Help customers resolve complex technical issues.
• Investigate problems, identify root causes, and deliver effective solutions that improve system performance, data quality, and user experience.
• Ensure customers receive timely support and long-term value from the solutions we deliver.

This position is ideal for someone who enjoys solving complex technical challenges, working directly with customers, and leveraging data and integrations to drive successful business outcomes.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Experience with developing SQL Queries.
• Experience with SOAP and RESTful API usage.
• Excellent written and verbal communication skills.
• Customer-focused attitude with the ability to remain calm under pressure.
• Strong problem-solving skills and adaptability to evolving technologies.
• Self-starter who works under minimal supervision.

Requirements

• Provide first-level technical support for Intapp, iCompli, FileTrail, and Microsoft Power BI, addressing client inquiries and troubleshooting issues.
• Demonstrate in-depth knowledge of InOutsource’s professional services to effectively resolve client queries.
• Diagnose technical problems and deliver timely, clear, and effective solutions.
• Maintain proactive and professional communication with clients, providing updates on issue resolution through Zendesk and InOutsource ticketing processes.
• Accurately log client interactions, issues, and resolutions; maintain and update the Support Knowledge Base.
• Collaborate with internal teams, including developers and implementation specialists, to resolve complex issues and enhance client satisfaction.
• Develop/Maintain custom reports using SQL Server Reporting Services (SSRS), enabling clients to surface the data insights most critical to their workflows.
• Develop/Maintain ETL implementations for data loads and synchronization routines using tools such as Boomi Enterprise.

Company Description

InOutsource is a recognized industry leader in information governance and new business intake consulting for large law firms. We partner with clients to deliver technical implementation services, modernize business processes, and support the successful adoption of key technologies across the legal sector. Our team members are innovative, passionate, and collaborative, and we are growing!