[Hiring] Senior Consultant, Customer Success & Delivery @ReSource Pro

Role Description

ReSource Pro is seeking a Sr. Consultant, Customer Success & Delivery, Propellint to lead high-complexity insurance technology and data initiatives and serve as a trusted advisor to client stakeholders. You will own solution direction, business analysis leadership, and implementation oversight for strategically important client engagements. Work completed directly impacts client outcomes, platform adoption, and long-term partnership with ReSource Pro.

In this role, you will:

• Lead end-to-end business requirements activities, from stakeholder workshops through validation and approval
• Own scope, prioritization, dependency mapping, and change control in partnership with delivery leadership
• Lead implementations from kickoff through go-live across client, internal, and third-party teams
• Serve as the primary escalation point for delivery risks, issues, and client concerns
• Advise client leadership as the insurance domain expert across policy, claims, billing, and underwriting
• Mentor business analysts and consultants and contribute to delivery standards and best practices

Qualifications

• Bachelor’s or Master’s degree in Information Technology, Business, Engineering, or a related field, or equivalent experience
• 10-15 years of experience in business analysis, consulting, insurance operations, or technology implementation
• Hands-on insurance operations experience (claims, underwriting, policy, billing) strongly preferred
• Proven experience leading complex system implementations
• Demonstrated ability to engage senior stakeholders and executive leadership
• Expert-level business analysis, facilitation, and stakeholder management skills
• Strong analytical reasoning and structured problem-solving; able to connect technical solutions to operational impact
• Ability to lead complex, cross-functional initiatives independently, with a high level of initiative and accountability
• Comfortable navigating ambiguity and providing clear, structured guidance in evolving environments
• Preferred: CPCU, AIC, CBAP, PMI-PBA, or similar insurance or analysis credentials
• Ability to travel up to 20%, domestic
• Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems

Benefits

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

Interview Process

To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom. The standard interview process includes:

• Behavioral interview with Talent Acquisition
• Online talent assessment
• Hiring Manager interview
• *Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.