[Hiring] Customer Solutions Consultant @LARVOL

Role Description

We are looking for a Customer Solutions Consultant to lead scientific and consultative engagement with our highest-value enterprise customers. This is a hands-on, customer-facing role for someone who is equally comfortable with the science of oncology and the commercial side of customer engagement. You will:

• Lead consultative customer conversations with high-touch enterprise accounts, including pharmaceutical companies, biotech, and external consultancies.
• Run platform demos tailored to each customer's oncology workflows and competitive questions.
• Help customers identify use cases they cannot yet articulate on their own.
• Translate customer needs and feedback into actionable input for the AI, product, and engineering teams.
• Partner with the Director of AI and Data Science to ensure customer-driven priorities shape product evolution.
• Support enterprise account growth and expansion across our product portfolio, including contributing to late-stage deal conversations and solution design.
• Partner with commercial teams on pre-sales and solutioning, helping shape proposals, navigate stakeholder dynamics, and drive deal closure.
• Stay current on the oncology landscape: clinical trial activity, regulatory shifts, competitive dynamics, and emerging science.

Qualifications

• Hands-on background in oncology, pharma, or life sciences. This is non-negotiable. Examples include clinical research, translational research, medical affairs, scientific account management, oncology-focused consulting, or comparable roles.
• Prior experience in pharmaceutical competitive intelligence, medical science liaison work, scientific consulting, or oncology-focused SaaS is preferred.
• Strong consultative communication skills, with the ability to engage credibly with PhD-level scientists, clinical research teams, and medical affairs professionals.
• US-level English proficiency, both written and spoken.
• Comfort learning and demonstrating SaaS platforms.
• Self-directed, comfortable operating as an independent contractor in a fully remote and globally distributed team.
• Experience supporting enterprise account growth and commercial expansion in a complex B2B environment.
• Availability during US business hours.

Requirements

• Background in life sciences, biomedical sciences, oncology, or a related field.
• Advanced degrees welcomed but not required. We are equally interested in candidates with strong applied experience as those with formal academic credentials.

This Role Is Not a Fit If

• Your customer success, solutions consulting, or account management experience is rooted in non-life-sciences sectors (e.g., HR software, fintech, marketing technology, general enterprise SaaS).
• Domain expertise in oncology or pharma is the core of this role, not a nice-to-have.
• You do not have working familiarity with oncology, clinical research, medical affairs, or the pharmaceutical industry.
• You require regular in-person collaboration or office presence.

Benefits

• Independent contractor engagement with full flexibility on where you work.
• 100% remote, 100% of the time. No required travel.
• High-impact role with direct CEO engagement and visibility across the business.
• Opportunity to shape customer outcomes and product direction for a category-leading oncology intelligence platform.
• Compensation commensurate with experience.