[Hiring] Customer Solutions Architect @Supabase

Role Description

We’re seeking a Customer Solutions Architect (CSA) to help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads.

At Supabase, CSA’s are responsible for the entire customer journey, working closely with our most valuable users to:

• Uncover and understand business and technical requirements.
• Design and architect technical solutions built on the Supabase platform.
• Work with customers to lead proof-of-value implementations.
• Provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance.

Successful CSAs always put customers first, working closely with them to become trusted advisors who understand their needs, work as an extension of their team toward common success, and advocate on behalf of the customer within Supabase.

You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:

• Discovery
  • Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
  • Design, build, and present Supabase platform demonstrations to high-value customers.
  • Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.
• Proof-of-Value Onboarding
  • Collaborate directly with customers to determine the technical scope of a proof-of-value.
  • Set proof-of-value timelines, business outcomes, and success criteria.
  • Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars.
• Customer Success
  • Understand immediate custom goals as well as long-term customer opportunities to build meaningful account plans for high-value customers.
  • Deliver on synchronous and asynchronous engagements with Supabase customers.
  • Serve as an internal champion for your customers and for the platform.
  • Invest in customer connections to build a trust-based relationship.

Qualifications

• 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar.
• Strong background with relational database management systems such as PostgreSQL or MySQL.
• Background in web application development, with familiarity with Python, C# and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js.
• Very strong communication skills, particularly of technical concepts.
• Well-organized and effective storyteller with meaningful interpersonal skills.
• Experience with project management, business analysis and revenue operations tools.
• Previous experience leading customer-facing engagements to deliver meaningful technical and business value.

Benefits

• Fully Remote: We hire globally. We believe you can do your best work from anywhere.
• ESOP: Every team member receives ESOP (equity ownership) in the company.
• Tech Allowance: Use this budget to set up your ideal work environment.
• Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents.
• Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
• Flexible Work: We operate asynchronously and trust you to manage your own time.
• Professional Development: Every team member receives an annual education allowance to spend on learning.