[Hiring] Customer Service VA @Native Pest Management

Role Description

We are searching for a polite, professional Customer Service Virtual Assistant (VA) to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. This position may handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. This position is remote only.

Responsibilities

• Handle many inbound calls to current and potential customers
• Identify the needs of customers, resolve issues, and provide solutions
• Identify and escalate issues to supervisors as needed
• Schedule and plan services and appointments
• Respond in a timely manner to customer calls, texts, voicemails, and emails
• Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
• Assist management, technicians, and salespeople with day-to-day requests
• Collect service payments from customers and call/text/email past due accounts
• Communicate regularly with field technicians to coordinate service schedules and times

Requirements

• Previous customer service experience preferred
• Strong high-speed Wi-Fi
• Good microphone/headset
• Good camera
• Call center experience strongly preferred
• Experience with customer relationship management (CRM) software strongly preferred
• Working knowledge of office software
• Entry-level knowledge/skill proficiency with Google Suite including Gmail, Google Sheets, Google Docs, etc.
• Must be able to type at a minimum of 50WPM and 90% accuracy (A typing test will be conducted)
• Exceptional written, verbal, and interpersonal communication skills
• Bilingual in English/Spanish is preferred

Benefits

• 10 days of paid time (PTO) during the first year
• 6 US Holidays (see note below)
• Paid Training
• Employee Referral Bonus
• Aguinaldo Bonus