[Hiring] Customer Service Trainee @BlueCross BlueShield of Tennessee

Role Description

As a Dental Customer Service Trainee, you’ll engage with members to handle customer service inquiries via the telephone. You’ll be a great match for this position if you have experience with:

• Customer service in healthcare (including Dental), insurance, call center, retail, or any other customer-facing environment
• Receiving, investigating, and resolving customer inquiries using strong technical skills to deliver quick, effective solutions
• Working independently and collaboratively in a fast-paced environment

We are excited to find candidates eager to use Enterprise-AI approved tools in their work, helping us uncover opportunities for improvement and drive greater efficiencies.

Sponsorship is not available for this role.

If selected for this full-time, remote role, training will begin December 7th and will last approximately 22 weeks. The training hours are 8:00 a.m. – 4:45 p.m. ET, Monday to Friday. After training, this position will have a weekly rotating shift starting as early as 8:00 a.m. ET and working as late as 6:00 p.m. ET Monday to Friday.

If you are passionate about delivering top-tier customer service in a fast-paced environment with opportunities for growth and development, we encourage you to apply!

Qualifications

• High School Diploma or equivalent
• 1 year of experience in a customer service support role is required

Requirements

• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment
• Independent, sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Company Description

BCBST BlueCross BlueShield of Tennessee, Inc. is committed to recruiting, hiring, training, and promoting individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices.

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via email, the Internet, or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.