[Hiring] Customer Service Specialist I @61st Street Service Corp

Role Description

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and/or physician offices. Responsibilities will include:

• Collections of outstanding patient balances
• Establishing payment arrangements
• Updating patient and guarantor account with new demographic and insurance coverage information
• Exhibiting professional and courteous behavior at all times during patient and/or client interaction

Job Responsibilities

• Handle large volume of calls and perform work in a timely manner
• Attempt to collect full payment from patient or guarantor in a professional and courteous manner
• Establish payment arrangements per guidelines and document terms in billing system
• Apply payments collected over the phone to each date of service
• Handle customer inquiries, disputes, and complaints; escalate contentious complaints to supervisor or higher management
• Obtain all insurance, demographic, and guarantor information; update patient profile and bill third party payers as appropriate
• Clearly document in system summary of work and follow-up steps after each call

Qualifications

• High school graduate or GED certificate is required
• A minimum of 6 months’ experience in a physician billing or third party payer environment
• Demonstrated understanding of contracts, insurance benefits, exclusions, and other billing requirements
• Ability to understand and navigate the payer adjudication process
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred
• Knowledge of medical terminology is preferred
• Previous call center/claims experience is preferred
• Previous experience in an academic healthcare setting is preferred

Requirements

• Must reside in the Tri-State area
• Occasional requirements to visit the office for training, meetings, and other business needs

Benefits

• Competitive comprehensive benefit package
• Healthcare and various other benefits
• Paid Time Off to promote a healthy lifestyle

Company Description

At 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. We are an equal employment opportunity employer and adhere to all requirements of applicable federal, state, and local civil rights laws.