[Hiring] Customer Service Specialist @Ameris Bank

Role Description

Responsible for providing prompt, efficient, accurate and professional service to customers and prospective customers with a focus on customer retention and satisfaction. The position assists consumer and commercial customers with account information, problems, concerns, account maintenance and general questions. The Customer Service Specialist I handles service needs while demonstrating the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned.

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
• Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications.
• Research and answer customer inquiries and fulfills service requests.
• Maintain knowledge of banking products, programs, services and promotions.
• Work to understand the root causes of customer service issues. Identify and implement resolutions for routine issues involving supervisors on more complex issues.
• Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction.
• Handle account service and maintenance requests efficiently and accurately.
• Maintain accurate call documentation.
• Identify customer needs and offer appropriate bank products and services to customers.

Qualifications

• Computer and Microsoft Office proficiency.
• Able to effectively and persuasively express self, using language and grammar in a professional manner.
• Able to plan, organize and prioritize tasks.
• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Able to analyze and record detailed information.
• Thorough knowledge of banking policies, procedures, products and services.
• Demonstrated commitment to quality customer service and ability to meet or exceed service goals.
• Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
• Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations.

Requirements

• 1 or more years of customer service or call center experience preferred.
• 1 or more years of experience in financial services or a related industry preferred.
• High school diploma or GED required.
• Bachelor's degree preferred or equivalent education and related training or experience required.

Benefits

• Medical, Dental and Vision Insurance - Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment.
• Life Insurance provided at no additional cost to employees.
• Accidental Death & Dismemberment Coverage.
• Long-Term Disability Coverage.
• Paid Sick and Vacation Leave.
• 11 Holidays.
• Volunteer/Service Day.
• Employee Stock Purchase Plan.
• 401(k) Retirement Plan - Ameris Bank matches 50% of your first 8% of contributions to the plan.
• Flexible Spending Accounts.
• Health Savings Account.
• Health Reimbursement Arrangement.
• Supplemental Life & Other Insurance Plans.
• Identity Theft Protection.
• Pet Insurance.
• Legal Insurance.
• Employee Assistance Program.
• Employee Advocacy Program.
• Tickets at Work (Entertainment discounts for Ameris Bank Employees).
• AT&T Employee Discount.
• Wellness Discounts for Medical Premiums and Other Rewards.
• Employee Referral Incentive.
• Education Assistance.
• Employee Resource Groups.