[Hiring] Customer Care Representative @Performance Bankers Inc.

Role Description

As a member of our Customer Care team, you’ll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions.

• WORK FROM HOME (within a 60-mile radius of Brookings, SD).
• Complete a full-time 4-week training onsite in our Brookings office which includes hands-on learning, self-paced modules, and mentorship.
• YOU CHOOSE if you want to work from home or continue working onsite in our fun and energetic call center after meeting performance expectations!

Do these qualities sound like you? Our Customer Care Representatives are:

• Smooth, efficient, and confident phone communicators—the voice of our company.
• Calm under pressure, adaptable, and resilient.
• Creative problem solvers focused on finding the right solution for each customer.
• Organized and efficient when documenting accounts while managing multiple tasks.
• Friendly competitors who consistently aim to meet or exceed performance goals.
• Naturally optimistic, maintaining a positive outlook in challenging situations.
• Understanding, caring, and committed to the success of our customers and organization.

Qualifications

• Bilingual Spanish Differential: Additional 15% (Starting wage of $18.98/hr).

Requirements

• Monday–Friday | 10:30am–7:00pm | NO WEEKENDS!

Benefits

• Competitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave.
• 3 weeks of paid vacation.
• 11 paid holidays and paid sick leave.
• Bilingual differential for fluency in Spanish – 15%.
• Consistent Monday - Friday schedule with no weekend hours.
• Regular one-on-one meetings with your manager focused on growth and development.
• Clear career path opportunities, with pay increases at each step.
• The little things that make a big difference: company outings (on- and off-site), LOTS of food, games and contests with great prizes, extra bonuses throughout the year, and a leadership team that truly cares about YOU.
• Opportunities to volunteer and give back to the community.