[Hiring] Customer Care Representatives @Performance Bankers Inc.

Role Description

As a member of our Customer Care team, you’ll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions.

• WORK FROM HOME (within a 60-mile radius of Sioux Falls, SD).
• Complete a full-time 4-week training onsite in our Sioux Falls office which includes hands-on learning, self-paced modules, and mentorship to help you build confidence and skills in your role.
• You choose if you want to work from home or continue working onsite in our fun and energetic call center after meeting performance expectations!

Do these qualities sound like you? Our Customer Care Representatives are:

• Smooth, efficient, and confident phone communicators—the voice of our company.
• Calm under pressure, adaptable, and resilient.
• Creative problem solvers focused on finding the right solution for each customer.
• Organized and efficient when documenting accounts while managing multiple tasks.
• Friendly competitors who consistently aim to meet or exceed performance goals.
• Naturally optimistic, maintaining a positive outlook in challenging situations.
• Understanding, caring, and committed to the success of our customers and organization.

Qualifications

• Bilingual Spanish Differential: Additional 15% (Starting wage of $18.98/hr).
• Competitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave.
• 3 weeks of paid vacation, 11 paid holidays, and paid sick leave.
• Consistent Monday - Friday schedule with no weekend hours.
• Regular one-on-one meetings with your manager focused on growth and development.
• Clear career path opportunities, with pay increases at each step.
• Opportunities to volunteer and give back to the community.

Benefits

• The little things that make a big difference: company outings (on- and off-site), LOTS of food, games and contests with great prizes, extra bonuses throughout the year, and a leadership team that truly cares about YOU.

Company Description

At CAPITAL, we are committed to connecting people with convenient purchasing power for life’s needs. Our team consistently strives for improvement and focuses on excellence in everything we do. We challenge ourselves to be better every day through learning, adapting, and evolving!

Interested in working for an employer who values ongoing growth and innovation? We invite you to apply by clicking on the apply button above and using the navigational buttons to complete the application process.