[Hiring] Customer Service Specialist @Maximus

Role Description

Maximus is currently hiring a Customer Service Specialist to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR, and web-based portals.

To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. We invest in your success from day one!

Enjoy a $1/hour pay increase once you have completed training. These are Full-time, regular employment opportunities and we offer Fully Remote working arrangements.

This position requires residency in the State of Texas and within a 70-mile radius of the Austin Metro area.

Schedule Details:

• Our call center is open from 8AM - 6:30PM CST, Monday - Friday
• 8-hour shifts are scheduled within the hours of operation

Qualifications

• High school diploma or GED required
• 0-6 months of relevant professional experience required, or equivalent combination of education and experience
• Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST)
• Ability to type efficiently
• Continuously demonstrate a high sense of urgency and perform under pressure
• Excellent Attendance (no time off during training)
• Organization and work prioritization skills
• Basic computer aptitude in Windows and/or Mac
• Ability to handle 100+ calls a day, handle multiple repetitive calls

Requirements

• Must be able to work onsite on Day 1 for equipment training
• Must be able to complete classroom and on-the-job training with no time missed
• Must be willing and able to work with webcam on during training and other meetings as instructed by management

Benefits

• Training Completion Pay Increase – Successfully complete our paid training program and receive a $1.00 per hour increase to your base pay
• Professional Development Opportunities – Participate in training programs, workshops, and conferences
• Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs
• Employee Perks and Discounts – Additional benefits and discounts exclusively for employees
• Tuition Reimbursement – Invest in your ongoing education and development
• Recognition Platform – Acknowledge and appreciate outstanding employee contributions
• Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Paid Time Off Package – Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage
• Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA
• Competitive Compensation – Quarterly bonuses based on performance