[Hiring] Customer Service Specialist @Lifted, an Upwork Company™

Role Description

• Provide professional and courteous customer support to an international customer base in both Chinese and English.
• Handle customer inquiries and support requests efficiently while maintaining high service standards.
• Follow company policies, Standard Operating Procedures (SOPs), and data security requirements.
• Meet established performance targets for customer satisfaction, quality, productivity, occupancy, and punctuality.
• Participate in mandatory training, quizzes, and live certification exams.
• Maintain 100% attendance and punctuality during the training period.
• Work assigned shifts according to the client’s workforce management requirements.
• Maintain a quiet and reliable remote workspace with a stable internet connection.
• Use a compliant Windows or macOS device and follow all required security and confidentiality protocols.
• Remain proactive in responding to feedback and continuously improving performance.

Qualifications

• Fluent in both Chinese and English.
• Strong verbal and written communication skills.
• Previous customer service or customer support experience.
• Excellent interpersonal and problem-solving skills.
• Strong attention to detail and ability to follow detailed procedures consistently.
• Reliable, punctual, and able to maintain 100% attendance during mandatory training.
• Comfortable working remotely and supporting customers across an international market.
• Willingness and ability to work any designated shift based on business needs.
• Ability to meet customer service performance standards, including CSAT of 90.5%+, QA of 90%+, CPH of 6+, occupancy of 80%+, and punctuality of 95%+.
• Access to a company-compliant Windows or macOS device meeting required security standards.
• Stable internet connection and a quiet, professional remote work environment.
• Prior experience with eCommerce, health & wellness, international customer support, or similar industries is a plus.