[Hiring] Customer Service Specialist @WorkNomads

Role Description

We are seeking a Dutch/Flemish Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional support to Dutch-speaking customers. You will work remotely while collaborating with colleagues and clients across Europe.

• Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail.
• Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction.
• Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution.
• De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome.
• Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience.
• Accurately document customer interactions and complete all required administrative tasks in internal systems.

Qualifications

• Fluency in Dutch and English (both written and spoken) is essential.
• Proven experience in a high-volume customer service or contact centre environment is essential.
• Experience with ticketing systems and Salesforce is a plus.
• Experience handling a large number of inbound calls and supporting customers in fast-paced, service-driven environments.
• Demonstrated ability to confidently manage difficult conversations, resolve complaints, and support frustrated or upset customers with empathy and professionalism.
• Excellent communication, active listening, and problem-solving skills.
• Strong resilience and the ability to remain calm, positive, and focused under pressure while consistently delivering excellent customer service.
• Excellent organizational skills and the ability to multitask while maintaining a high level of accuracy.
• You are located within the EU (due to security requirements).
• You have a stable, high-speed internet connection at all times.
• You have a private, dedicated workspace (for security reasons).
• You are able to adhere strictly to predefined shifts (Mon-Fri, regular business hours).

Benefits

• Work remotely anywhere in the EU!
• Regular working hours (no evening and weekend shifts).
• Monthly gross salary of 1850 EUR if you are based in Bulgaria and onboarded on a Bulgarian Employment contract / 2100 EUR if you are on a self-employment contract and based outside of Bulgaria.
• Home office allowance.
• Team get-togethers and networking events are in our DNA!
• Need a place to live? Digitally check in to your spacious room in our WN LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria. With no need to pay a deposit, and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included!), we've got you covered.
• TOTAL(LY): amazing life & work with WorkNomads.

Company Description

WorkNomads is a global employer for digital nomads, empowering people to live life their way, offering flexible co-living and remote and project-based jobs.

We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard, and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.