[Hiring] Customer Service Specialist @BeMobile

Role Description

Are you a people-focused professional with a passion for delivering exceptional customer experiences? BeMobile is seeking a BeHive Specialist to join our Call Center team! In this role, you’ll play a vital part in supporting our retail stores by driving customer outreach, generating traffic, and providing top-tier service. As the voice of BeMobile, you’ll build meaningful connections, solve customer needs, and help create the outstanding experiences we’re known for. This is a work-from-home position with certain geographic eligibility requirements.

Qualifications

• 1-2 years of Retail or Wireless experience or relevant experience
• 1-2 years of call center or customer outreach experience preferred
• Excellent communication, collaboration, and interpersonal skills
• Exceptional time management skills
• Must be able to manage multiple tasks with proper attention to detail in each task
• Must be comfortable on the phone, doing customer outreach, and providing customer service support
• Must have a reputation for exceeding expectations without constant oversight

Requirements

• Handle incoming customer inquiries, objections, and complaints across multiple communication channels
• Provide solutions, escalate issues when necessary, and build trust through positive, professional interactions
• Initiate calls to prospects and existing customers, present products or services, highlight features and benefits, and close sales
• Stay organized with follow-ups to maximize conversions and exceed monthly targets
• Generate and maintain leads from campaigns, track interactions, and update all information accurately in communication platforms
• Communicate effectively with your team and support retail locations to meet targets
• Go above and beyond in every interaction, overdelivering on issue resolution, following up proactively, and finding ways to make customers’ lives easier while supporting sales goals

Benefits

• Health, Dental, and Vision Insurance
• Employee Assistance Program (EAP)
• 401(k) with Employer Match after 90 Days
• Career Advancement Opportunities
• Pet Insurance
• Verizon Service Plan Discounts
• Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling
• Paid Time Off and Sick Pay
• Maternity and Parental Leave
• DeVry University Continuing Education Discounts
• …and so much more! :)