[Hiring] Customer Service Sales Representative @Comcast Resume

Role Description

Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors.

• Accurately and confidently handle various types of customer inquiries.
• Engage and build a consultative relationship with customers.
• Respond to requests regarding technical questions and problem resolution related to company products and customer equipment.
• Communicate in a warm and friendly manner through various platforms: SMS, chat, email, or phone.

Qualifications

• Some High School Coursework
• 0-2 Years of Relevant Work Experience

Requirements

• Virtual work-from-home role.
• Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with potential for monthly uncapped commissions.
• Must be flexible to work any assigned shift (Hours of Operation: 6:50 - 23:15 ET, 7 days a week).
• Demonstrates functional skill to troubleshoot and resolve technical problems.
• Follows established troubleshooting procedures and produces work orders when necessary.
• Sets clear expectations by providing accurate information and transparent communication.
• Takes a consultative approach to finding custom solutions to customers' needs.
• Demonstrates competencies of a technology enthusiast.
• Improves customer satisfaction and maximizes sales and retention opportunities.
• Acts as a product consultant and offers appropriate product solutions.
• Corrects discrepancies on customers' accounts and researches service disruptions.
• Demonstrates functional skill in communicating and explaining account information.
• Multitasks between multiple tools and systems.
• Educates and promotes self-service options.
• Must be able to work in a fast-paced, structured, metrics-driven environment.
• Attends training as required.
• Works independently and seeks Supervisor support when necessary.
• Interacts with customers via telephone, e-mail, SMS, or face-to-face.
• Regular, consistent, and punctual attendance is required.
• Other duties and responsibilities as assigned.

Benefits

• Base Pay: $16.00
• Eligible for a Commission under applicable plan for sales positions.
• Best-in-class Benefits to eligible employees.
• Support for physical, financial, and emotional well-being.