[Hiring] Customer Service Representative @UnitedHealth Group

Role Description

This position is Remote in Ohio. If you are located within commutable distance to the office at Cuyahoga Falls, OH, you will have the flexibility to work remotely as you take on some tough challenges.

The Customer Service Representative is the primary liaison between the patients and Providers both outside and during regular business hours. Responsible for resolving issues and managing any communication between hospitals, emergency rooms, and other Providers as needed. Care is recorded and managed within the scope of the Electronic Medical Record.

This position is part-time, every other Saturday & Sunday. Business Operation is 24 hours per day, 7 days per week. Employees are required to work an 8-hour shift schedule between the hours of 4 PM - 12:00 AM EST. Candidates will also be scheduled to work every other holiday. Overtime is based on business need.

We offer up to 4 weeks of on-the-job training aligned to your schedule.

Primary Responsibilities:

• Answers all calls by greeting patients appropriately and listening actively for patient issues.
• Follow protocols as written for correctly recording and delivering messages.
• Provide patients with information on expected outcome of call.
• Verify patient information and record all call information within the EMR as per written protocols.
• Cancel appointments as per patient request.
• Page individual Providers as needed per protocol.
• Perform other clerical duties as assigned.
• Must maintain confidentiality of patient, employee or financial records.

Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• Customer Service experience
• Ability to operate the phone system, computers, and other related business equipment
• Ability to work every other Saturday & Sunday. Business Operation is 24 hours per day, 7 days per week. Employees are required to work an 8 hr shift schedule between the hours of 4 PM - 12:00 AM EST. Candidates will also be scheduled to work every other holiday.

Requirements

• Medical Assistant experience
• 1+ years of medical receptionist experience
• 6+ months of experience with working in a call center environment

Telecommuting Requirements

• Reside within 50 miles distance to the office at Cuyahoga Falls, OH
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

• Excellent oral communication and interpersonal skills

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.