[Hiring] Customer Service Representative @Aston Carter

Role Description

We are seeking a dedicated Customer Service Support Specialist to provide exceptional inbound customer service via phone and email. The role involves assisting customers with inquiries, issues, or requests for facility services, and performing various documentation duties. This position serves as a key point of contact, promoting positive customer relationships and ensuring effective communication with other departments.

• Answer telephone inquiries related to day-to-day building maintenance issues, dispatching appropriate personnel or redirecting calls as necessary.
• Receive and create work order requests via telephone or email, determining the correct trade skill set, priority, location, requestor, and contact information.
• Utilize multiple CMMS systems to distribute, coordinate, track, and monitor requests.
• Contact customers to gather data omitted on work orders and follow up to determine customer satisfaction.
• Maintain ongoing contact with internal clients to ensure follow-through on requests, work order updates, and completion.
• Provide daily transitions to team and management, including unresolved issues, main events, and quality programs.
• Track and assist in resolving customer issues and follow-up.
• Conduct random completed work order surveys to provide management with customer satisfaction reports.
• Uphold professionalism, positive corporate image, and enthusiasm when dealing with customers.
• Work in a team environment, communicate with other agents, develop computer skills, and promote a positive work ethic.
• Perform other duties as assigned by leadership.

Qualifications

• High School diploma or equivalency.
• Experience in a maintenance environment with an understanding of its functions.
• Fluency in speaking, reading, and writing English.
• Customer service experience in a contract service industry.
• Strong computer and verbal communication skills, including experience with CMMS and web-based management systems.
• Pleasant, personable, and patient disposition.
• Excellent organizational skills.
• Ability to remain calm and courteous when handling difficult calls and requests.
• Sound judgment and decision-making skills in dealing with a variety of issues.
• Ability to accurately enter data into a database.
• Self-motivated, stress and pressure resistant, and a quick learner.
• Willingness to continue training in skill set and maintain knowledge in the latest equipment and technologies.
• Ability and willingness to work rotational shifts, including days, evenings, nights, overtime, weekends, and holidays as required.
• Proficient with Office 365, Excel, etc.

Requirements

• Experience with facility vendor management.
• Capability to work in the Mountain Time Zone hours.
• Willingness to perform all assigned tasks within ability.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Houston, TX.

The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Application Deadline

This position is anticipated to close on Nov 11, 2026.

Workplace Type

This is a fully remote position.