[Hiring] Customer Service Representative @CVS Health

Role Description

The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting.

The Customer Service Representative is a fully remote position. As they are aligned to a 24-hour call center operation, employees are required to support holiday coverage at a reduced staffing level. This means working some holidays and observing the holiday on others.

Key Responsibilities

• Takes inbound calls from members and determines the quickest, most effective ways to answer member questions
• Maintains member records within the overall member management system
• Provides introductory information and connects members with additional and appropriate benefits/external resources
• Sends outbound e-mails to members as needed
• Supports members with troubleshooting and deescalating where needed
• Escalates queries and concerns when it is deemed necessary
• Ensures that members are satisfied with products/services by handling complaints and inquiries
• Works with the customer service team to share solutions and processes
• Embodies the CVS Core values in each interaction

Qualifications

• 1-3 years of call center and/or customer service experience
• Active listening skills to effectively handle members who may be upset
• Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs
• A private and confidential workspace free from distractions
• Time management skills to promptly respond to e-mails, call, and chat messages
• Must be able to work the schedule 11:30am-8pm EST. Sunday, Monday, Tuesday, Wednesday and Saturday

Preferred Qualifications

• A mental health or human services background is preferred
• One to three years of healthcare experience is preferred
• Bilingual or multilingual skills are a plus

Educational Requirements

• A high school diploma or equivalent is required

Anticipated Weekly Hours

• 40

Time Type

• Full time

Pay Range

The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources, based on eligibility

Application Information

We anticipate the application window for this opening will close on: 11/06/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.