[Hiring] Customer Service Representative II @Patterson Companies, Inc.

Role Description

As a Patterson Veterinary Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.

Essential Functions

• Administrative:
  • Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
  • Maintain accurate customer and territory records, facility records, and document all customer interaction.
  • Generation of reports.
  • Monitor scheduled shipment dates to ensure timely delivery.
  • Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
  • Gain understanding of and adhere to Accounts Receivables policies and practices.
  • Verify price and terms in accordance with standard procedures and customer profitability profiles.
  • Multitask and work within multiple computer systems and communication platforms simultaneously.
  • Maintain a current knowledge of company products, policies and procedures.
• Customer Support:
  • Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
  • Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
  • Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
  • Identify customer requirements and expectations in order to recommend specific products and/or solutions.
  • The Customer Service Representative may perform other duties as assigned.
• Additional Functions:
  • Upgrades telephone orders.
  • Introducing and promoting new veterinary products during calls.
  • May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Qualifications

• High School Degree or equivalent.
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills.
• General computer proficiency including knowledge of MS Office.

Requirements

• Associate’s Degree or equivalent combination of education and experience (preferred).
• Experience in a veterinary clinic, animal hospital, or companion animal setting (preferred).
• Proficiency in SAP or related ERP (preferred).

Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program.
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.

Travel and On-Call

This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.

Compensation

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$16.97 - $22.10

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.