[Hiring] Customer Service Agent @DSV

Role Description

Responsible for providing and maintaining effective customer service and satisfaction; providing information to resolve customer shipment related issues; interacting with management and warehouse personnel to establish service criteria and meet customer requirements.

Essential Duties and Responsibilities

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information.
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements.
• Follow up with customers and other departments to resolve invoice problems and discrepancies.
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling.
• Accurately input into and retrieve information from the system.
• Audit air bills for completeness and accuracy.
• Reconcile driver pickup and delivery manifests.
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process.
• Record damaged shipments and misrouted freight on applicable reports.

The individual in this position must be capable of performing all of the essential functions with or without reasonable accommodation.

Qualifications

• This is a senior level position.
• Proficient with Windows OS, Word, and Excel.
• Must be able to type 45 WPM.
• Good interpersonal skills required.
• High school diploma or equivalent required.
• Generally, prefer 3-6 years of experience.

Requirements

Assignment Complexity

• Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.

Accountability

• Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways.

Impact of Decisions

• Errors detectable upon supervisory review.
• Identifiable impact on corporate operations and fiscal health.

Working Relationships

• Regularly interact with peers and management concerning matters of complex scope and discretion.

Scope

• Work on problems complex in scope.
• May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.

Working Conditions

• Indoor office environment with standard temperatures.

Physical Effort

• Sedentary: Primarily remaining in a stationary position (sitting or standing) for >50% of the time.

Mental Effort

• Moderate mental effort.

Other

• Regular Travel or Weekend/Overnight Shifts.

Benefits

• For this position, the expected base pay range is $20.50 – $25.63 Hourly.
• Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
• Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.