[Hiring] Customer Service Representative @Transworld Systems Inc.

Role Description

Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

• Assist customers with their accounts
• Ensure all account information is accurately documented in client's system
• Provide detailed explanations of account status and inquiries to customers
• Assist customers with delinquent accounts based on various state guidelines
• Adhere to State and Federal regulations pertaining to your job duties
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Qualifications

• Prior call center experience is REQUIRED.
• Excellent written and verbal communication skills are needed.
• Experience navigating multiple systems/screens while speaking with customers.
• Active listening to understand the customers' needs.
• Great problem-solving skills.
• Must be proficient with Microsoft applications.

Requirements

• Work Location: Remote, Work from Home
• Compensation: $15.00/hour
• Paid Training Start Date: Monday, November 2, 2026
• Training Hours: Monday thru Friday: 8am - 5pm EST
• Hours of Operation (following training): Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST
• Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Company Description

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.