[Hiring] Customer Service Representative @Boeva Tech

Role Description

Are you fluent in German and passionate about delivering exceptional customer experiences? Are you ready to contribute to innovative solutions in the automotive sector? Start your career with us in Braga and enjoy a supportive work environment with excellent benefits and career growth opportunities.

Role: Customer Service Representative

Project: Automotive Digital Services

Language Requirement: German (fluent)

Start Date: 3/12

Location: Braga, Portugal (Remote Work Model from continental Portugal)

Schedule: 24/7 rotational shifts (Monday to Sunday) with 2 rotational days off per week.

Contract Type: Permanent (3-month probation period).

What You'll Be Doing

• Provide top-tier customer service to users of digital automotive services.
• Resolve inquiries and troubleshoot issues via multiple channels (phone, email, chat).
• Ensure customer satisfaction by offering tailored solutions and empathetic communication.
• Accurately log customer interactions and follow up to ensure problem resolution.
• Collaborate with cross-functional teams to enhance customer experience.

Qualifications

• Languages: German fluency (native-level preferred) and proficiency in English is an asset.
• Strong communication skills and a customer-centric mindset.
• Ability to adapt to different shifts and work in a remote setting.
• Excellent problem-solving skills with a detail-oriented approach.
• Prior experience in customer service, contact centers, or related fields is a plus, but not required.

Requirements

• Base Salary: 1,055 EUR gross/month (14 months).
• Meal Allowance: 7.63 EUR per working day.
• Position Bonus for Braga: 20 EUR gross/year.
• Health Insurance: Available from day 1 with an employee contribution; free after 6 months of employment.