[Hiring] Customer Service Representative @SolvOne

Role Description

SolvOne is hiring Remote Customer Service Representatives to support our 24/7 customer service and dispatch operation. We provide maintenance support to customers in the fueling industry. When a gas station experiences an equipment or maintenance issue, our CSRs answer the call, document the problem, create a service case, and coordinate the dispatch of a qualified contractor.

This is a fast-paced contact center position performed from home. During your scheduled shift, you will work at your computer handling incoming calls and customer requests, often back-to-back during busy periods. This role is a good fit for someone who enjoys staying busy, helping customers, organizing information, and coordinating solutions.

Qualifications

• Must reside in Lexington within the Kentucky hiring area
• At least 1 year of customer service-related experience
• Strong communication and customer service skills
• Dependability and punctuality
• Good organization, accuracy, and attention to detail
• Ability to problem-solve and prioritize
• Comfortable learning new software, procedures, and terminology
• Basic proficiency with computers, Microsoft Office, Outlook, and internet navigation
• Ability to successfully complete computer skills testing, training evaluations, and the trial service period
• Ability to pass a pre-employment drug screen and background check
• Bilingual skills are a plus, but not required

Requirements

• Be at your workstation and ready to take calls throughout your scheduled shift
• Handle a steady volume of calls, including back-to-back calls during busy periods
• Work at a computer and use a phone/headset for most of the day
• Maintain reliable attendance and return from scheduled breaks on time
• Have a quiet, dedicated workspace with reliable high-speed internet
• Give your full attention to the job and not provide care for others during work hours

Benefits

• Starting pay: $18.00 per hour
• 100% remote
• Company-provided computer and equipment
• Paid remote training
• Set work schedule
• Benefits and opportunities for advancement
• Medical and dental insurance
• Life and long-term disability insurance
• Paid vacation and sick time
• Holiday pay
• 401(k) company match
• Referral bonuses
• Wellness programs
• Employee recognition programs
• Small-group training, ongoing coaching, performance feedback, and opportunities to grow into other areas of the company
• Employee recognition program with kudos, badges, and coins for achievements

Company Description

If you enjoy helping customers, staying organized, and working in a busy environment where every call brings a new problem to solve, we’d like to hear from you. Apply today!