[Hiring] Customer Service Representative @DriveTime

Role Description

The SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty.

At SilverRock, we aim to simplify the complex world of automotive warranties by:

• Anticipating customer needs through evolving self-service options.
• Providing world-class customer service.
• Hiring masters of customer service with high emotional intelligence.
• Effectively managing customer conflict in a fast-paced call center environment.

Qualifications

• Passionate and goal-oriented.
• Excellent verbal and written communication skills.
• Agile in a fast-paced environment.
• Plays well with others in a team environment.
• Works well under time constraints.
• Fantastic problem solver.
• Positive emotional resilience.

Requirements

• High School diploma required; Associate or Bachelor’s degree preferred.
• 3+ years of experience in a customer service role with conflict resolution.
• Experience in the automotive industry is a huge plus.
• Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing preferred.
• Must be located in AZ, FL, GA, NC, TN, TX, UT, or NV.
• Work from home with a conducive and quiet workspace, reliable and secure internet.

Benefits

• Work From Home with casual wear.
• Medical, dental, and vision insurance coverage.
• 401(K) and company-paid life insurance policy.
• Short and long-term disability coverage.
• Growth opportunities with promotions available year over year.
• Tuition reimbursement for professional development.
• Wellness program with coaching and cash incentives.
• Competitive pay across the organization.
• Consistent work schedule Monday through Friday, with rotating Saturdays.
• Game room with ping-pong and pool tables.
• In-house gym for employee wellness.
• Social events for team bonding.
• Paid time off including wellness days, holidays, and vacation time.