[Hiring] Customer Service Representative @AriensCo

Role Description

Join the AriensCo customer service team and be at the center of delivering an exceptional customer experience! In this role, you'll serve as a trusted resource for our customers and dealers, helping resolve inquiries, process orders, and provide timely support using a variety of systems and tools. Your commitment to accuracy, responsiveness, and service excellence will help build strong relationships, drive customer satisfaction, and ensure every interaction reflects the quality and reputation of the AriensCo brand. This can be a fully remote opportunity.

• Respond to customer and dealer inquiries through phone, email, and other support systems
• Process transactions including orders, returns, credits, and service requests
• Follow established workflows and standard operating procedures
• Independently resolve customer concerns and inquiries by leveraging process knowledge, available resources, and sound judgment
• Think creatively and proactively to identify solutions that meet customer needs while supporting business objectives
• Document customer interactions accurately and completely
• Work within defined processes while recognizing when escalation is appropriate
• Perform product and parts lookups across multiple platforms, including Parts Smart and PDF resources
• Manage Return Authorizations (RA) and related processes
• Participate in program meetings and support routing instructions
• Handle promotional orders and program-related requests
• Process invoices for parts dealers and internal accounts
• Support continuous improvement efforts by identifying process gaps and opportunities to improve the customer experience
• Perform other duties as assigned

Qualifications

• Post-secondary education or Associate's degree preferred
• Minimum of 3 years of customer service experience
• Ability to use CRM systems and customer support technologies
• Strong communication and problem-solving skills
• Ability to think creatively and make sound decisions in unique or complex customer situations
• Proficiency in computer usage, data entry, and typing
• Ability to sit and work at a computer for extended periods
• Capable of navigating multiple systems simultaneously while maintaining attention to detail
• Comfortable working in a fast-paced, customer-focused environment
• Ability to manage multiple priorities and adapt to changing business needs
• Must be able and willing to travel onsite to Brillion, WI for training purposes
• Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future

Benefits

• Medical, Dental, Vision Insurance effective first day of employment
• Dependent Care Flexible Spending Account (FSA) plan
• 401(k) match and profit-sharing plans
• Life Insurance
• Health Savings Accounts (HSA)
• Short Term Disability
• Parental Leave
• Onsite Marketplace Care Partners at all locations
• Paid holidays
• Employee Assistance Program
• Tuition Reimbursement and Apprenticeship Programs
• Safety shoes and safety prescription glasses reimbursement
• Employee Product Purchase Program
• 50% Daycare discount at Brillion Early Learning Center
• 10% tuition discount at KinderCare Learning Centers nationwide (Excludes Brillion Early Learning Center)
• Onsite health clinic with Bellin Health (Brillion Campus Only)
• Nearsite & Urgent Care Clinic Options (Brillion Campus Only)