[Hiring] Customer Service Representative @Manulife

Role Description

Consider joining our team as a Customer Service Representative within our continuously growing John Hancock Mutual Funds team! This is a full-time remote position and can be performed anywhere in New Hampshire, Massachusetts, and Arizona.

• Provide exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat.
• Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
• Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.
• Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
• Stay updated on products, services, and industry regulations to provide accurate information to customers and support their financial and health goals.
• Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required.

Qualifications

• Proven experience working in a fast-paced customer service environment.
• Strong technical skills and ability to navigate multiple computer systems and software applications.
• A high level of dedication to meet customer needs by providing timely, accurate responses with a positive attitude to those requesting information on products and service offerings.
• Ability to excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.
• Deliver trusted, professional, and reliable service to John Hancock customers and build customer satisfaction and loyalty.
• Meet quality expectations to ensure a positive customer experience.
• Translate scenarios that require problem resolution to positive service experiences.
• Strengthen the perception of John Hancock in the marketplace.
• Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently.
• Exceptional technical capabilities, research skills and your attention to detail is always a priority.
• Confidence in your ability to learn and apply information quickly.
• Knowledge of financial services would be a plus!

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Company Description

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story .