[Hiring] Customer Service Representative @Sumsub

Role Description

We are looking for a Customer Service Representative. Join Sumsub's team!

• Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German, English, and Turkish).
• Safeguard data, ensuring confidentiality and security.
• Adherence to legal regulations and company standards.
• Paying attention to detail and precision when carrying out tasks.
• Continuous updating of knowledge and skills in line with industry and regulatory changes.
• Only inbound calls, no outbound calls, chats, or emails required.
• No customer support or complaint handling required. Simply guide the user through all necessary steps.

Qualifications

• Previous experience in customer service-based roles is considered an advantage, but no work experience is required.
• Conversational German, Turkish, and English are required.
• Good communication skills.
• Ability to navigate a large amount of information.
• Able to have days off during the week instead of the weekend.

Benefits

• Work with impact: Contribute directly to building a digital world that is secure and inclusive for everyone.
• Global reach: Work on campaigns that cross cultures, languages, and borders.
• Growth that is real: Clear goals, open feedback, personal development plans, and support for learning and industry events.
• Celebrating your big moments: Financial bonuses for marriage and welcoming a new baby.
• No borders: Collaborate with colleagues from 74 countries.
• Culture that fits: No heavy bureaucracy, celebrate wins together, and keep things people and pet-friendly.

Company Description

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.

• Trusted by over 4,000 clients across various sectors including financial services, crypto, mobility, trading, marketplaces, education, and iGaming.
• Recognized as a Great Place To Work® in the US and rated 4.4 out of 5 on Glassdoor.
• 92% of employees are proud to be Sumsubers, and 90% say their work is interesting and challenging.