[Hiring] Customer Service Representative @Trafineo

Role Description

In this role, you will be the first point of contact for our customers, ensuring smooth communication and high-quality service.

• Handle and process customer inquiries, including analysis and coordination
• Provide support via phone and email
• Ensure compliance with agreed service quality standards
• Deliver first-level support
• Collaborate with the team to implement improvements that enhance customer satisfaction
• Proactively identify opportunities for workflow and process optimization
• Work with cross-functional teams to resolve complex customer issues
• Continuously expand your knowledge of our dynamic European business

Qualifications

• Effective communication skills (written and spoken) in English and Polish; good German skills are a plus
• Strong customer-focused mindset
• Proven experience in customer service; experience in the toll industry is beneficial but not a must
• Strong analytical skills and a proactive, solution-oriented mindset
• Proficiency in Microsoft Office, especially Excel
• Ability to work effectively both onsite and remotely as a collaborative team player
• Prior experience in first-level support or similar customer-facing roles is a plus

Benefits

• Join a high-performance team in a rapidly growing market within a crisis-proof, future-oriented industry
• Modern office less than five minutes from Bochum main station, equipped with up-to-date workspaces
• Remote work is part of your contract, supported by essential home office equipment and a culture built on mutual trust
• Enjoy perks such as online shop discounts, fitness partnerships, and the use of a fuel card
• A 5-day workweek, free weekends, 30 days of vacation, and flexible home office options
• Opportunities for professional growth in an international environment shaping the future of mobility

Company Description

Trafineo – Your Path to an Innovative Mobility World. As a leading provider of On-Road-Services and mobility solutions in Europe, we combine the strengths of BP Europa SE (Aral) and Circle K (Alimentation Couche-Tard Inc.). Together, we create innovative services – from toll solutions to electromobility – and shape the mobility of tomorrow.

Our Vision: Creating a world where seamless mobility is a reality.

Our Mission: We deliver innovative and value-adding mobility solutions designed for businesses.