[Hiring] Customer Service Representative @Firstsource

Role Description

• Conduct outbound calls and/or campaigns when directed.
• Thoroughly document all customer transactions in host system.
• Adhere to scheduled shifts to ensure optimal phone coverage.
• Ensure compliance to all regulatory guidelines.
• Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
• Follow safety guidelines outlined by Illness and Injury Prevention Program.

Qualifications

• High School diploma or GED
• 1 Year Call Center Experience
• Six months healthcare claims experience
• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
• Basic mathematical skills
• Intermediate typing skills

Requirements

• Sitting for long periods of time
• Flexibility of schedule especially when overtime is in place
• Private/secured room without distraction
• Ability to multitask
• Able to look for data entry differences
• Following written directions (emails, SOP documents)
• Self-motivation
• Ability to prioritize work
• Thinking outside the box and making judgement calls
• Ability to adapt to change

Benefits

• Starting Rate $14.00 per hour
• Bilingual: $15.50 per hour