[Hiring] Customer Service Representative @Allstate Insurance Agency - William Joyce

Role Description

We are seeking a motivated, customer-focused Part-Time Non-Licensed Customer Service Representative to join our team. This entry-level position is ideal for someone looking to gain hands-on industry experience with a clear path to advance into a Full-Time Licensed Insurance Agent role. We will provide the support, training, and resources to help you earn your license and step into a high-earning sales career.

• Deliver exceptional customer service to existing policyholders, answering billing and policy questions.
• Build local community relationships and engage prospective clients.
• Assist with client follow-up, database management, and administrative support.
• Learn Allstate’s product offerings and sales processes to help educate customers on protecting their families and assets.
• Support the agency team in identifying cross-sell opportunities and qualifying new sales leads.

Qualifications

• No insurance license or prior insurance experience required to start.
• Must be willing to obtain Property & Casualty (and/or Life & Health) licensing for promotion to full-time agent status (existing license is a plus).
• Strong verbal and written communication skills with a customer-first mindset.
• Self-motivated, organized, and effective at multi-tasking and prompt follow-up.
• A strong desire to learn, grow, and transition into a full-time licensed sales role.

Benefits

• Opportunity for advancement.
• Training & development.
• A defined pathway to advance into a full-time, high-earning agent role.
• Comprehensive on-the-job training and ongoing professional development through Allstate University.
• Starting hourly base pay with performance incentives, transitioning to a base-plus-uncapped-commission model upon licensure and promotion.
• A positive local team environment backed by national brand resources and lead generation tools.
• Flexible work from home options available.

Company Description

The Customer Service Representative opportunity is an employment position directly with an independent Allstate Exclusive Agency owner, not Allstate Insurance Company. Agency owners are independent contractors. Compensation structures, benefits, and specific advancement timelines are determined by the individual agency owner.

Good Work. Good Life. Good Hands.®