[Hiring] Customer Service Representative @EMINENT, INC.

Role Description

The position is a full time, permanent position, working 8am – 5pm Monday to Friday, or such other hours as are agreed with the successful candidate, on a remote basis.

Key Responsibilities:

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via telephone, email, Live Chat, and SMS with speed and professionalism
• Responsibility for researching and resolving complaints to ensure customer retention and satisfaction
• Following up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinating and liaising with other departments to ensure problem resolution and working together with other customer service team members to promote an environment of customer satisfaction

Qualifications

• Experience with Microsoft Word and Excel
• Type 50+ words per minute

Requirements

Required Competencies:

• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound call center and capable of upholding the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work required overtime when business needs warrant (with reasonable notice)
• Schedule flexibility (with reasonable notice) as shifts can change based on needs of our customers

Remote Work Requirements:

• Ability to work autonomously in a virtual environment
• Must be reachable and available by telephone, email, and instant message during work hours
• Ability to meet set productivity standards on an ongoing basis
• Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
• Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

Preferred Qualifications

• 1+ years in Customer Service, help desk or call center experience
• Type 60+ words per minute
• Working knowledge of website navigation

Benefits

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

ATTENTION

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.