[Hiring] Customer Service Representative @Touch Support

Role Description

As a Customer Service Representative, you will:

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
• Assist in onboarding, educating, and supporting our customers through their journey.
• Help and guide our customers with technical and billing-related questions.
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing.
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience.

Qualifications

• Excellent communication skills in the English language, as our clients are primarily US-based.
• Passion for working with people and helping them to get their stuff to work.
• Strong interest in developing a career in the IT field.
• Readiness to learn at a fast pace.
• Solution-oriented mindset and passion for resolving problems.
• Readiness to lend a helping hand and pass on the knowledge as you grow with the company.
• Ability to work in shifts (morning, afternoon, night shift).

Requirements

• However, our schedules are quarterly-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule.

Benefits

• Work from home.
• Learning from scratch.
• Entry-level position starting at $660 USD gross.
• The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career.
• If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
• You will be able to further your development with valuable certifications paid for by the company.
• A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.