[Hiring] Customer Service Representative @ALOHAS

Role Description

We are looking for a Customer Service Representative based in LATAM to join ALOHAS in a 100% remote capacity. In this role, you will be the voice of our brand, delivering an exceptional experience across multiple touchpoints. Your goal is simple but vital: enhance customer satisfaction, build long-term engagement, and drive growth through world-class service.

Your Challenge

• Exemplary Support: Maintain a positive, empathetic, and professional tone in every interaction.
• Agile Response: Address customer inquiries with speed and precision, ensuring no one is left waiting.
• Omnichannel Mastery: Engage with our community across various platforms, including social media, for a seamless brand experience.
• Strategic Problem Solving: Resolve complaints with a solution-oriented mindset, turning challenges into opportunities for loyalty.
• Product Ambassadorship: Become a product expert to provide confident, insightful advice to our customers.
• Operational Excellence: Manage orders, forms, and requests with high accuracy and attention to detail.
• Data Integrity: Maintain meticulous records of customer interactions and feedback to help us improve.
• Cross-functional Collaboration: Partner with the wider team to ensure operational fluidity and a unified brand voice.
• Process Innovation: Proactively identify and suggest improvements to our customer service workflows.

Qualifications

• 2–3 years of experience in E-Commerce Customer Service (fashion industry experience is a major plus). Note: Retail-only experience will not be considered.
• Based in LATAM (Mandatory).
• Patience, empathy, and positivity, even during peak seasons.
• Proactive and energetic, taking full ownership of your tasks and pushing yourself and the team to achieve common goals.
• Communicate with warmth and confidence, building trust instantly.
• Highly organized and reliable under pressure.
• View feedback as a gift and are constantly looking for ways to grow.
• Bilingual fluency in English and Spanish (written and spoken). Proficiency in other languages is a significant advantage.
• A digital native. Proven track record of continued work with ticketing systems (Gorgias, Zendesk, or similar) is mandatory.

Requirements

• Fully committed to this specific shift (40h/week):
• Monday to Wednesday: 13:00 – 22:00 (CET/CEST).
• Thursday & Friday: OFF.
• Saturday & Sunday: 10:00 – 19:00 (CET/CEST).
• Location: 100% Remote (LATAM-based).

Benefits

• Culture of freedom, responsibility, and trust.
• Remote-First: Work from wherever you are most inspired and productive.
• Exclusive Access: Significant discounts on ALOHAS products for you (and your friends!).
• Discounts: Our team has special discounts and we do not forget their friends either!
• International environment: Join a multicultural team and learn the cutting edge of E-commerce.
• Growth Mindset: A continuous feedback culture designed to help you reach your full potential.