[Hiring] Customer Service Manager @Jobs for Humanity

Role Description

• Supervise and support customer service representatives to maintain high service standards
• Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction
• Monitor team performance, review service metrics, and identify areas for improvement
• Develop and implement customer service procedures, policies, and best practices
• Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals

Qualifications

• Excellent written and verbal communication skills
• Strong leadership, problem-solving, and decision-making abilities
• Ability to manage customer inquiries, complaints, and escalations professionally
• Familiarity with CRM software, customer support platforms, and Microsoft Office applications
• Strong organizational skills and the ability to manage multiple tasks efficiently

Benefits

• Competitive pay
• $200 sign up bonus
• Flexible working hours
• 100% remote work
• Paid training
• Paid time off
• Health and dental benefits
• Performance-based bonuses
• Career advancement opportunities
• Professional development
• Supportive team environment