[Hiring] Customer Service @Perseus Group, Constellation Software

Role Description

Our Customer Service Team is front and center with our customers. We count on our Customer Service Team to contribute to software updates as required laws change. The role also helps us test our software from a user perspective to make sure it meets the needs of the customer. Our Customer Service Team has a deep understanding of retirement plan administration and experience working directly with customers.

Qualifications

• 3+ years of experience in client services or software support in the pension space
• Deep knowledge of qualified retirement plans including compliance testing, contributions, distributions, and document maintenance
• Hands-on experience with retirement plan software platforms (e.g., CalcAir, DATAIR, Relius, ASC, FT Williams, or similar)
• Experience with ticketing systems and performance tracking tools
• Comfortable exploring uses of automation to enhance customer experience
• Familiarity with ERISA and recent regulatory changes, including SECURE 2.0
• Credentials from ASPPA (QKA) / NIPA or active progress toward one will be helpful

Requirements

• Provide Support to Customers – Via phone and email tracking contacts in our ticketing system
• System Development and Testing – Provide direction to our development team on required changes and enhancements
• Quality Assurance – Test fixes and new features before release
• System Training – Create written material and webinars for new regulations, system features, or areas of concern

Benefits

• Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match)
• The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year