[Hiring] Customer Service Follow-Up Coordinator @HRS Talent Solutions

Role Description

The Customer Reply Status Monitor works through assigned pending messages and checks their next action. Responsibilities include:

• Reading prior conversations to identify promised responses.
• Looking for updates from responsible colleagues and keeping status accurate.
• Ensuring continuity in customer service support with an office administration component.
• Identifying the person responsible for follow-ups and sending approved interim messages.
• Maintaining a truthful record of customer interactions.
• Organizing records using the employer’s online case system and its priorities.
• Flagging unresolved matters to the assigned team.
• Providing clear, honest updates without suggesting unconfirmed outcomes.

Qualifications

• Previous customer support, case tracking, or office administrative experience is helpful, but not required.
• Ability to follow a thread of messages and maintain a simple status record.
• Experience in organizing tasks for a group or following up on service requests is relevant.
• Comfortable moving between written messages and an online record.

Requirements

• Ability to state facts without blame and identify exactly what is needed.
• Clear writing and tact in communication with customers and colleagues.
• Willingness to learn the employer’s system and the limits of the role.

Benefits

• Remote work options available (full-time or part-time).
• Hourly rate of £31.75–£33.75.

Company Description

The hiring team will explain how it assigns pending cases and which replies require another person’s approval.