[Hiring] Customer Service Document Request Coordinator @HRS Talent Solutions

Role Description

The Customer Service Document Request Coordinator is responsible for managing document requests from customers. Key responsibilities include:

• Identifying the document being requested and following up with focused questions if necessary.
• Checking online records and routing requests according to employer instructions.
• Maintaining the request trail: received, awaiting identification, with a document owner, ready for authorized delivery, or completed.
• Ensuring accurate status updates without overstating progress.
• Handling multiple requests while preventing duplicate work.
• Using a simple queue or case system to manage requests and flagging items without an owner.

Qualifications

• Related office administration, records, or customer service experience is an asset but not required.
• Ability to read requests carefully and keep accurate notes.
• Basic computer confidence and care with personal details.

Requirements

• Ability to communicate effectively without overstating progress.
• Willingness to learn the employer’s document system during training.
• A home office space suited for handling account information.

Benefits

• Remote full-time or part-time arrangements may be available.
• Pay is £30.75–£32.75 per hour.